First, speed up the improvement of the system to ensure stable operation. Adhere to problem-oriented, strengthen key technology to tackle key problems, ensure the stable operation of the network charge system, accurate billing.


The second is to carefully review the rate to achieve the requirements of \"two guarantees\" and \"one reduction \". For media reports or public complaints, one by one to verify the situation, properly handle according to law, to confirm the excessive fees, full and timely return to the owner.


Third, strengthen the linkage command, and establish a long-term mechanism. Reasonable opening of etc special lane and hybrid lane to ensure that etc vehicles and mtc vehicles can be convenient and efficient access. At present, if there is congestion in the queue of vehicles over a certain length, the dredging work should be started immediately to ensure the rapid elimination of congestion and ensure the convenient and efficient passage of the public.


Fourth, strengthen basic services and improve service quality. Carry out \"service promotion month\" activities, organize charge, etc issue service, complaint handling and other personnel, carry out special training by post and type of work. Organize and carry out special action of truck etc issue to improve the utilization rate of bus and truck etc and reduce the pressure of manual toll lane at toll station. To simplify the inspection process of transport vehicles such as fresh agricultural products, and guide vehicles to take the initiative to carry out inspection at designated points and areas outside the toll station square. actively explore and optimize the inspection methods. Combined with vehicle traffic and inspection records, the frequency of inspection is gradually reduced.


Fifth, respond positively to social concerns. In view of the public concern, media reports, one by one to register, one by one investigation and verification, timely processing, timely response to ensure that the results of each piece, everything has feedback.


The Ministry of Transport said that since the switching of the network toll collection system on January 1, the national highway network is basically running well, and the results of the withdrawal work are beginning to show. As of January 9, the number of \"congestion toll stations above 500 meters\" on the nation's highways was 21 percent lower than in the same period in 2019; the average congestion time was 10 percent lower than in the same period in 2019; the average speed of traffic was 13 percent higher than in the same period in 2019; and the retained entrance toll station etc lanes were unblocked and the congestion of manual toll lanes dropped significantly from a year earlier.


The Ministry of Transport attaches great importance to the unstable system operation and the change of tolls rate in some provinces after grid-connected switching. The first is to start the Baotong Changchang battle. Set up the 10th campaign headquarters to cancel the highway provincial toll station, issued the notice to strengthen the highway toll station to protect the smooth work. Launched the national intelligent road network monitoring platform, real-time screening congestion over 500 meters of toll stations. The three-level consultation mechanism of the Ministry, the province and the station has been established, with daily dispatch and daily notification. All localities have set up sub-commands and working groups to simultaneously carry out the work of blocking and protecting smooth. The second is to constantly strengthen technical support. A professional technical support force has been set up to optimize and improve the technical scheme for the application of CPC cards, calculation of toll rates, entrance of toll stations, application inspection of exit lanes, and inspection of Lutong vehicles, as reflected in various localities. Organize technical teams, go deep into key areas, carry out research and guidance and technical assistance, help local formulate plans and solve problems. The whole network operation analysis meeting was held to study and solve common problems. The third is to keep track of truck rate adjustment. To issue special work letters, organize all localities to make public new fee standards and accept social supervision. All localities will conscientiously implement these measures, strengthen policy publicity and interpretation, and take the initiative to respond to the concerns of the masses in the light of local implementation cases.