一是加快完善系统,保障稳定运行。坚持问题导向,加强重点技术攻关,确保联网收费系统稳定运行,计费准确无误。

First, speed up the improvement of the system to ensure stable operation. Adhere to problem-oriented, strengthen key technology to tackle key problems, ensure the stable operation of the network charge system, accurate billing.

二是认真复核费率,实现“两个确保”和“一个降低”的要求。对于媒体报道或者公众投诉的问题,逐个核实情况,依法妥善处置,对确认多收费的,足额及时退还车主。

The second is to carefully review the rate to achieve the requirements of \"two guarantees\" and \"one reduction \". For media reports or public complaints, one by one to verify the situation, properly handle according to law, to confirm the excessive fees, full and timely return to the owner.

三是强化联动指挥,建立疏堵长效机制。合理开通ETC专用车道和混合车道,保障ETC车辆和MTC车辆都能够便捷高效通行。当前,对车辆排队超过一定长度出现拥堵的,立即启动疏导工作,确保迅速消除拥堵,保障公众便捷高效通行。

Third, strengthen the linkage command, and establish a long-term mechanism. Reasonable opening of etc special lane and hybrid lane to ensure that etc vehicles and mtc vehicles can be convenient and efficient access. At present, if there is congestion in the queue of vehicles over a certain length, the dredging work should be started immediately to ensure the rapid elimination of congestion and ensure the convenient and efficient passage of the public.

四是强化基础服务,提升服务质量。开展“服务提升月”活动,组织收费、ETC发行服务、投诉处理等人员,分岗位、工种开展专题培训。组织开展货车ETC发行专项行动,提高客车和货车ETC使用率,减轻收费站人工收费车道的压力。简化鲜活农产品等运输车辆查验流程,引导车辆主动到收费站广场以外定点、区域进行查验。积极探索优化查验方式。结合车辆通行和查验记录,逐步减少查验频次。

Fourth, strengthen basic services and improve service quality. Carry out \"service promotion month\" activities, organize charge, etc issue service, complaint handling and other personnel, carry out special training by post and type of work. Organize and carry out special action of truck etc issue to improve the utilization rate of bus and truck etc and reduce the pressure of manual toll lane at toll station. To simplify the inspection process of transport vehicles such as fresh agricultural products, and guide vehicles to take the initiative to carry out inspection at designated points and areas outside the toll station square. actively explore and optimize the inspection methods. Combined with vehicle traffic and inspection records, the frequency of inspection is gradually reduced.

五是积极回应社会关切。针对公众关注、媒体报道的问题,逐一登记造册,逐件调查核实,限时办理、及时回复,确保件件有结果、事事有反馈。

Fifth, respond positively to social concerns. In view of the public concern, media reports, one by one to register, one by one investigation and verification, timely processing, timely response to ensure that the results of each piece, everything has feedback.

交通运输部表示,自1月1日联网收费系统切换以来,全国高速公路网运转基本良好,撤站工作成效初显。截至1月9日,全国高速公路“500米以上拥堵收费站”的数量比2019年同期降低了21%;平均拥堵时长比2019年同期减少了10%;平均通行速度比2019年同期提高了13%;保留的出入口收费站ETC车道畅通,人工收费车道拥堵缓行同比明显下降现。

The Ministry of Transport said that since the switching of the network toll collection system on January 1, the national highway network is basically running well, and the results of the withdrawal work are beginning to show. As of January 9, the number of \"congestion toll stations above 500 meters\" on the nation's highways was 21 percent lower than in the same period in 2019; the average congestion time was 10 percent lower than in the same period in 2019; the average speed of traffic was 13 percent higher than in the same period in 2019; and the retained entrance toll station etc lanes were unblocked and the congestion of manual toll lanes dropped significantly from a year earlier.

针对并网切换后出现的部分省份系统运行不稳定和通行费费率变化等问题,交通运输部高度重视。一是打响了保通保畅攻坚战。成立了取消高速公路省界收费站第十战役指挥部,印发了加强高速公路收费站保通保畅工作的通知。上线了全国智慧路网监测平台,实时筛查拥堵长度超过500米的收费站。建立了部、省、站三级会商机制,每日开展调度,每日进行通报。各地相应成立了分指挥部和工作小组,同步开展疏堵保畅工作。二是不断强化技术保障。组建了专业技术保障力量,针对各地反映的CPC卡应用、通行费费率计算、收费站入口、出口车道应用检查、绿通车辆查验等技术问题,优化完善技术方案。组织技术小分队,深入重点地区,开展调研指导和技术帮扶,帮助地方制定方案,解决问题。召开了全网运营分析会,研究解决共性问题。三是持续跟踪货车费率调整。印发工作专函,组织各地主动公开新的收费标准,接受社会监督。各地认真贯彻落实,并结合本地区实施案例,加强政策宣传解读,积极主动发声,回应群众关切。

The Ministry of Transport attaches great importance to the unstable system operation and the change of tolls rate in some provinces after grid-connected switching. The first is to start the Baotong Changchang battle. Set up the 10th campaign headquarters to cancel the highway provincial toll station, issued the notice to strengthen the highway toll station to protect the smooth work. Launched the national intelligent road network monitoring platform, real-time screening congestion over 500 meters of toll stations. The three-level consultation mechanism of the Ministry, the province and the station has been established, with daily dispatch and daily notification. All localities have set up sub-commands and working groups to simultaneously carry out the work of blocking and protecting smooth. The second is to constantly strengthen technical support. A professional technical support force has been set up to optimize and improve the technical scheme for the application of CPC cards, calculation of toll rates, entrance of toll stations, application inspection of exit lanes, and inspection of Lutong vehicles, as reflected in various localities. Organize technical teams, go deep into key areas, carry out research and guidance and technical assistance, help local formulate plans and solve problems. The whole network operation analysis meeting was held to study and solve common problems. The third is to keep track of truck rate adjustment. To issue special work letters, organize all localities to make public new fee standards and accept social supervision. All localities will conscientiously implement these measures, strengthen policy publicity and interpretation, and take the initiative to respond to the concerns of the masses in the light of local implementation cases.


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